FREQUENTLY ASKED QUESTIONS (FAQs)
1. Q: What forms of payment do you accept?
A: We accept Direct bank transfers and major bank cards, Master cards, Visa cards, Verve cards etc
2. Q: How long does shipping take?
A: Shipping times vary depending on location. Please allow 2-3 business days for delivery within Lagos, 5-7 business days for other domestic delivery and 7-14 business days for international delivery. For more information, refer to our Shipping/Delivery policy.
3. Q: Can I track my order?
A: Yes, you will receive tracking information and shipping updates via email once your order ships.
4. Q: What makes your products “natural”?
A: Our products are made with 90% natural ingredients, carefully selected for their effectiveness and gentleness on the skin.
5. Q: Are your products Safe?
A: Yes, we pay very detailed attention in our ingredients selection process, to ensure that our products are gentle and safe.
6. Q: How do I choose the right product for my skin type?
A: Every product listed on our website comes with detailed information and description about the product. We also have our products ingredients listed and the usage instructions. This is to enable each visitor to make informed choices. Still not sure of what products to get, Please contact our customer support team for personalized recommendations.
7. Q: Do you accept returns, exchanges or refunds?
A: Kindly refer to our Refund Policy for detailed information on this.
8. Q: Is my personal and payment information secure?
A: Yes, our website uses security measures, e.g., SSL encryption to ensure your information is safe and protected.
9. Q: How do I contact your customer support team?
A: You can reach us at
cosmetics.annabelle@gmail.com or +234 7063891286