Delivery within Lagos state takes 2 to 3 working days after confirmation of payment
Delivery outside Lagos state takes 5 to 7 working days after confirmation of payment
Delivery outside Nigeria takes 7 to 14 working days after confirmation of payment
Delivery during discount sales or Promos takes on or before 15 working days after confirmation of payment because we usually get bulk orders during those periods, unless otherwise stated.
All deliveries are doorstep deliveries except if you choose Terminal/Motor Park pick up.
We discourage use of local bus parks/terminals for deliveries, as we cannot guarantee safety of your products. If you insist on local bus park/ terminal pick up, Annabelle Skincare will not be responsible for loss of products or damages to products or mishandling of packages.
You will be in charge of negotiating with the bus driver, and also make payment to him directly. You will also be in charge of transportation of our staff to and from the Bus park.
We do our best to ensure orders are shipped out and delivered on time, but in the event of heavy rains/flood,protests and other uncertainties, deliveries may be delayed.
Kindly note that delivery charges may change based on the weight of your package especially for bulk orders. Our customer service team may contact you for discussions on any changes.
Also note the following:
*Delivery fees are non refundable
*Once your package has been shipped, you need to ensure the phone numbers you provided are always active, and also you are available at the address you provided to receive your package.
*If your delivery fails after two delivery attempts as a result of your unavailability or switched-off phones, you will need to pay another delivery fee for your package to be re delivered.